Careers - VMAC

VMAC is a lean organization, focused on continuous improvement of our processes and systems, safety of our coworkers, and a culture built on respect of all coworkers and stakeholders. An award-winning organization, VMAC was named one of Canada’s Best Managed Companies and is Great Place To Work Certified™. VMAC has made the following lists: Best Workplaces™ in Manufacturing (2019), Best Workplaces for Inclusion (2020), and Best Workplaces in British Columbia (2019).

VMAC is known for its innovation and technical advancements in manufacturing and engineering. These core competencies are key to our future success and growth. Read more here.

VMAC strives to employ hard-working people who are highly skilled in their field and can demonstrate a positive, solution-focused, team-player attitude. If you have a track record of excellence in Engineering, Marketing, Trades, Accounting, Supply Chain or Technical Sales, and are interested in building a career with an exciting company that has grown consistently over its 30-year history, please email your resumé.

Attention: HR Department at [email protected].

We update the VMAC careers page regularly with postings for specific positions. Check back regularly to stay updated when new positions come available.

Available Positions:

Customer Service Representative
Job Type: Full-time, Temporary up to 1 year. Possibility to become permanent.
Positions Available: 2
Start Date: September 1, 2020

Job Description
The Customer Service Representative (CSR) position reports to the Sales Manager and is primarily responsible for taking customer calls, identifying customer needs and helping select the best VMAC product for their application. The CSR will have ‘customer first’ focus, with a high level of professionalism, detail and accuracy to ensure the VMAC brand is always well represented to our customers. The CSR additionally works to increase sales by suggesting add-on product sales such as accessories and service kits. The CSR is responsible to the accurate entering of sales orders in M2M.

Responsibilities and Duties
- Support the achievement of departmental and company sales objectives.
- Builds and maintains excellent customer relationships.
- Responsible for inbound sales inquiries, quoting and order entry.
- Supports outside sales representatives in assigned territories with existing, new and potential customers.
- Processes sales quotes and orders from VMAC Dealers
- Coordinates with other departments as required.
- Resolves minor customer relationship issues.
- Maintains knowledge of company product lines and appropriate records.
- Processes orders and quotes in a timely fashion as required.
- Assists in the development and maintenance of ISO policies and procedures.
- Attends on-going sales training as required.
- Performs other duties as assigned.
Qualifications and Skills
- High school diploma or GED.
- High proficiency in data entry skills
- Previous Customer Service Representative experience is an asset.
- Mechanical / Technical aptitude is preferred.
- Ability to read Bill of Materials drawings to locate parts
- Extensive practical use of MS Office applications.
- Ability to engage or build quick rapport with clients.
- Excellent communication and presentation skills.
- Proficient working with existing/prospective customers on the phone.
- Knowledge of and experience using a proven sales process.
- Ensures exceptional customer satisfaction with accuracy and professionalism.
If your experience and qualifications match these requirements, please forward your resume to the attention of the HR Department.

E-mail: [email protected]